Privacy policy

Privacy Policy

KWEAN&CO PTY LTD (ACN: 21678844347) ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information that you provide when interacting with us or using our services.

The Information We Collect

Personal information refers to any information or opinion, whether true or not, that relates to an individual and is capable of identifying that individual. The types of personal information we may collect include:

  • Identity Data: Name, age, date of birth.
  • Contact Data: Telephone number, address, and email.
  • Financial Data: Payment details (collected via third-party processors, with no access to card or bank details).
  • Transaction Data: Details about purchases and products or services we have provided or received.
  • Technical and Usage Data: Information about your internet connection, device, browsing history, IP address, and interaction with our website.
  • Profile Data: Usernames, passwords, purchase history, and customer support inquiries.
  • Interaction Data: Details you provide via contests, surveys, or other interactive features.
  • Marketing and Communications Data: Preferences for receiving marketing communications from us and third parties.
  • Professional Data: Employment details or application information if you are a worker or applicant.

Sensitive Information
Sensitive information is a subset of personal information that requires higher protection. We do not actively seek to collect sensitive information about you, such as health data or information related to political or religious views, unless legally required. If such information is needed, we will first seek your consent, unless otherwise authorized by law.

How We Collect Personal Information

We collect personal information in various ways:

  • Directly from you, including in person, by phone, email, or online.
  • When you complete forms, surveys, or register for events or promotions.
  • When you visit our website, including through cookies or analytics tools.
  • From third parties or publicly available sources.

Why We Collect, Use, and Disclose Personal Information

We collect, hold, use, and disclose personal information for the following purposes:

  • To provide and deliver products and services to you.
  • To communicate with you about your orders, inquiries, or support requests.
  • To send you marketing materials, updates, or promotions, which we believe may interest you.
  • To conduct internal administrative tasks such as invoicing, billing, and record-keeping.
  • For business analytics, research, and development to improve our services and offerings.
  • To comply with legal obligations and enforce our rights.

Disclosures of Personal Information to Third Parties

We may disclose your personal information to third parties in the course of our business operations. These may include:

  • Employees, contractors, or related entities.
  • Service providers, including IT, data storage, web hosting, and delivery services.
  • Payment processors and financial institutions.
  • Advertising or marketing partners.
  • Professional advisors, auditors, and legal representatives.
  • Any third parties in the event of a merger, acquisition, or sale of business assets.
  • Regulatory authorities, law enforcement, or legal bodies, when required by law.

Overseas Disclosure

While we store your personal information in Australia, some third parties we engage with may store, process, or transfer information outside of Australia. We will ensure that any overseas disclosure of personal information complies with applicable privacy laws.

Your Rights and Control Over Your Personal Information

By providing personal information to us, you consent to our collection, use, and disclosure of your data as described in this Privacy Policy. You are not obligated to provide personal information, but not doing so may affect our ability to provide products or services to you.

  • Access and Correction: You may request access to or correction of any personal information we hold about you. We will make reasonable efforts to ensure this information is accurate and complete.
  • Unsubscribe or Restrict: You can opt out of marketing communications or request restrictions on our use of your personal information by contacting us or using the unsubscribe link in our emails.
  • Complaints: If you have concerns about how we handle your personal information, please contact us. We will investigate your complaint and notify you of the outcome.

Data Security

We are committed to protecting your personal information by implementing appropriate security measures. However, while we take every precaution, no data transmission over the internet can be guaranteed to be 100% secure. Any information transmitted is at your own risk.

User-Generated Content

We may allow you to post reviews, comments, or other user-generated content. Any information you choose to share publicly will be accessible to others, and we are not responsible for how this information is used by third parties.

Cookies and Analytics

We use cookies on our website to enhance your experience. Cookies help us personalize content and ads, provide social media features, and analyze our traffic. You can control your cookie settings through your browser, but blocking all cookies may affect your access to certain features of our site.

  • Google Analytics and Ads: We use Google Analytics to analyze website activity and may use Google Ads for targeted advertising.
  • Facebook/Meta Analytics: We use Meta tools such as the Meta Pixel to measure ad performance and deliver personalized ads on Meta platforms.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and this Privacy Policy does not apply to them.

Amendments

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically to stay informed about how we protect your information.

For any questions or concerns regarding this Privacy Policy, please contact us at:

KWEAN&CO PTY LTD (ACN: 21678844347)
Email: admin@kweanco.com.au
Phone: 0477224791

© 2025 KWEAN&CO PTY LTD