Terms of service

KWEAN&CO – TERMS AND CONDITIONS

  1. Introduction (a) This website (Site) is operated by KWEAN&CO PTY LTD (ACN: 21678844347) (we, our, or us).
  2. Use of the Site, Account, and Orders (a) By placing an order on the Site, you agree to these Terms.

(b) To be eligible to purchase products on the Site, you must be at least 18 years old and hold a valid credit card.

(c) You can make purchases on the Site with or without an account.

(d) Please ensure that the personal information in your account is accurate and up-to-date. We will handle your personal information in accordance with our Privacy Policy. Additionally, please keep your account details private, as you are responsible for all activity and purchases made through your account.

(e) Orders may be placed through the Site, meaning you are purchasing the product(s) at the listed price, including applicable delivery fees and taxes.

(f) Before submitting your order, please review the details (products, delivery, pricing). Once you place an order, you will receive a confirmation email with details of your purchase.

(g) All purchases are subject to product availability. While we strive to maintain stock, the Site will be updated regularly.

(h) If a product is available for pre-order only, this will be clearly indicated on our Site. Please refer to the ‘Pre Order’ policy for more information.

(i) We reserve the right to cancel an order at any time before delivery, including situations where there is a delay in dispatch, or if products become unavailable or an error occurs on our Site (e.g., incorrect pricing or product details). You will be notified promptly using the contact details you provided.

  1. Products (a) We aim to provide accurate product details, descriptions, and images. However, the colours and details may vary slightly due to individual device displays.

(b) All prices for products are listed in the currency shown on the Site. Any applicable taxes will be displayed separately.

(c) Products are intended for personal use only. You are prohibited from reselling any products purchased from the Site. We may cancel or adjust quantities of any order that violates these Terms.

(d) KWEAN&CO reserves the right to limit the sale of products to specific individuals, regions, or jurisdictions on a case-by-case basis.

  1. Price and Payments (a) You agree to pay the full purchase price of each product, including applicable delivery charges, upfront as outlined in our Shipping, Delivery & Returns Policy.

(b) Payments must not be made through fraudulent or unlawful means. If you use a debit or credit card, you warrant that you are authorized to do so.

(c) We accept various payment methods, including ShopPay (via Shopify), PayPal and Google Pay. You acknowledge that these payment methods are subject to their own terms and conditions.

(d) We do not store credit card information. All payment data is securely processed through our third-party payment provider, Shopify.

(e) For international orders, you may incur customs duties or taxes in addition to the purchase price.

(f) Promotional discount codes may be issued from time to time for specific products. Please apply the code at checkout to receive the discount.

(g) The terms of any promotional codes or competitions will be detailed on the Site.

  1. Shipping, Delivery, and Returns (a) Please refer to our ‘Shipping, Delivery & Returns’ Policy on the Site for details regarding shipping and returns.

(b) These Terms are subject to Australian Consumer Law. For more information, please visit the ‘Shipping, Delivery & Returns’ section.

  1. Limitations (a) To the maximum extent permitted by law, neither Party will be liable for consequential loss, and liability will be reduced proportionally based on the other Party's actions.

(b) Our total liability for any claims related to these Terms will be limited to the total price you paid for the product(s).

  1. General (a) Disputes: Both Parties agree to attempt to resolve any disputes in good faith. If unresolved, we will engage a mediator to assist in finding a solution. Costs of mediation will be shared equally between the Parties. Nothing in this clause will prevent either Party from seeking urgent relief through appropriate legal channels.

(b) Notices: All written notices must be sent to the provided details via standard mail or email. Notices are deemed served 48 hours after posting or upon email transmission.

(c) Force Majeure: Neither Party will be liable for delays or failures resulting from a Force Majeure Event. The affected Party will notify the other as soon as reasonably possible and will make reasonable efforts to minimize the impact.

(d) Feedback and Complaints: We welcome your feedback. If you have any complaints, please contact us, and we will do our best to resolve any concerns.

(e) Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.

(f) Amendment: We may update these Terms at any time by posting the revised version on the Site. Please review the Terms before submitting your order to ensure you agree to the latest version.

(g) Governing Law: These Terms are governed by the laws of Perth, Western Australia, and both Parties submit to the exclusive jurisdiction of the Perth courts.

(h) Third-Party Sites: The Site may contain links to third-party websites. We are not responsible for the content or accuracy of these websites. If you make a purchase through a third-party site, the goods and services are provided by the third party, not us.

  1. Definitions (a) Consequential Loss refers to any indirect or unforeseen loss, including but not limited to loss of profit, revenue, business, goodwill, or reputation.

(b) Force Majeure Event refers to any event beyond a Party’s reasonable control that prevents them from fulfilling their obligations.

(c) Liability includes any expense, cost, loss, damage, or claim arising from or in connection with these Terms.

For any questions or notices, please contact us at:

KWEAN&CO PTY LTD (ACN: 21678844347)
Email: admin@kweanco.com.au