Refund policy

Return Policy
Updated: 01/01/2025

At KWEAN&CO, we want you to feel confident in your purchase. However, due to the nature of our products, we have outlined the following returns policy to ensure clarity.

Australian Consumer Law
Under Australian Consumer Law, all goods come with guarantees that cannot be excluded. If your purchase fails to meet acceptable quality standards or experiences a major fault, you are entitled to a replacement, repair, or refund. If you believe there has been a failure of a consumer guarantee, please return the unopened product(s) to our warehouse. You are responsible for return shipping costs, but if the return is valid under Australian Consumer Law, we will refund the cost of return shipping.

If your claim is accepted, we will either send you a replacement or issue a refund for the product price. For more information, please contact us at admin@kweanco.com.au.

Standard Returns Policy
Please note that this policy may vary during promotional periods.

At KWEAN&CO, we want you to love your perfume oil! To help you choose the right fragrance, we offer our signature 10ml roller bottle, a size perfect for portability and ease.

We do not offer samples with orders, as we believe each 10ml bottle allows you to experience the scent in full. Once you've received your order, you have the option to return the product for a refund or store credit, as long as it meets the following criteria:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be made within 14 days of receiving your order.

Returns & Refunds
We accept returns for our 10ml perfume oils if they are unused and unopened. If you are not completely satisfied with your purchase, you can return it for a refund or store credit, within 14 days of receiving your order.

  • Exclusions: Products that are used, opened, or damaged cannot be returned.
  • The cost of return shipping is non-refundable, and returns are at the customer’s expense. If a package is returned to us due to an incorrect address or failure to collect, we cannot refund shipping costs.
  • If a free gift was included in your order, it must also be returned. If the gift is not returned, we reserve the right to deduct the full retail value of the gift from your refund.

Exchanges
Due to the handmade nature of our products, we do not offer exchanges. If you would like a different fragrance, we recommend returning your original purchase for a refund or store credit and then reordering the new fragrance.

Store Credits
Store credits issued by KWEAN&CO do not expire and can be used until the entire balance is redeemed.

 

 

 


Order Policy
Updated: 01/01/2025

Allergic Reaction In the rare instance that you experience an allergic reaction to one of our products, please discontinue use immediately, take a photo of the reaction, and contact our support team. Make sure to read the full ingredient listing on each product page at the time of purchase.

When you receive your perfume oil, please refer to the ingredient listing on the packaging to ensure it is suitable for your skin.

(For allergy-related returns, the product must be less than 20% used to qualify for a refund.)

Damaged or Faulty Items We aim for your KWEAN&CO product to arrive in perfect condition. If you have received an item that is damaged or faulty, please contact us at admin@kweanco.com.au within 30 days of purchase. Items reported outside of this timeframe may not be accepted.

Please refrain from disposing of the item until we've had a chance to discuss the issue with you.

Pre-Order items will display an estimated delivery date on each product page. While we make every effort to provide accurate delivery estimates, please note that delivery times for pre-order items are not guaranteed and may be subject to change.

For orders containing both pre-order and in-stock items, the in-stock items will be dispatched first, and the pre-order items will be shipped separately once available.

Pre-order items are not eligible for any Gift with Purchase (GWP) promotions unless stated otherwise.

For inquiries or assistance related to your pre-order, please contact admin@kweanco.com.au.

I Received the Wrong Item If you have received an incorrect item, please take a photo of the item and contact our support team within 7 days of delivery. We will assist you in resolving the issue promptly.

I Ordered the Wrong Item If you have accidentally ordered the wrong perfume oil, please contact our support team immediately with your order number. Once your order has been shipped, we are unable to cancel or refund it. However, you may still be eligible for a return or exchange, subject to your consumer law rights.