Shipping policy
AUSTRALIAStandard Shipping |
2-6Business Days |
FREE over $80$10 under $80 |
AUSTRALIAExpress Shipping |
1-3Business Days |
FREE over $150$15.00 under $150 |
UK & IRELANDInternational Shipping |
5-10Business Days
|
Free standard shipping |
New ZealandInternational Shipping |
4-7Business Days |
Free standard for orders over $200 AUD |
USA & CANADAInternational Shipping |
5-9Business Days |
|
ASIA PACIFICInternational Shipping |
4-9Business Days |
Free standard for orders over $200 AUD |
Rest of WorldInternational Shipping |
12-17Business Days |
Free standard for orders over $200 AUD |
|
|
Delivery Rules and Restrictions
Updated: 10/06/2025
Please note: Christmas shipping cut-off dates can be found HERE
At KWEAN&CO, delivery costs are calculated during checkout. Enjoy free delivery on orders over $110 AUD. For orders below $110 AUD, a delivery fee of $10 AUD applies.
Order Processing:
All orders are processed on business days only (Monday to Friday, excluding public holidays). Orders placed on weekends (Saturday or Sunday) will be processed on the next business day. Please note that we are unable to process orders to P.O. Box addresses.
Shipping Timeframes:
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-3 business days within Australia via AusPost.
Please keep in mind that express shipping refers to the transit time once your order has been dispatched. Standard processing times apply to all orders prior to dispatch.
Delivery:
Your order will be delivered to the address provided, according to the shipping option selected at checkout. Once an order is processed, changes to the delivery details may not be possible.
During peak times such as sales or holiday periods, please expect possible delays in delivery. We appreciate your understanding and patience as we work to get your order to you as quickly as possible!
Liability for Delayed Delivery:
KWEAN&CO is not responsible for delivery delays caused by third-party carriers. If your order has not arrived within 21 days, please contact us at admin@kweanco.com.au.
Delivery and Risk:
We may leave your package at your delivery address, and ownership of the products transfers to you once they have been delivered. Risk associated with the products also transfers to you upon delivery.
While we take great care in ensuring your order is delivered to the correct address, KWEAN&CO is not liable for non-delivery or mis-delivery due to incorrect information provided at the time of checkout.
Dispatch Location:
All orders within Australia are dispatched from our location in Perth, Western Australia.
International Pricing Adjustments
Prices may vary by region to account for international shipping and logistics costs. Customers in certain locations, such as the UK, may see adjusted product pricing to accommodate these factors. All pricing adjustments are made to ensure a seamless shopping experience without additional shipping charges at checkout.